Privacy Policy

Welcome to BOSS Projectors. We deeply respect your privacy and are committed to protecting it. This Privacy Policy details how BOSS Projectors ("we," "us," or "our") collects, utilizes, and safeguards your personal data across our website, products, and related services.

1. Information We Collect

1.1 Personal Information: This refers to any data that can identify you directly or indirectly. We collect this data strictly to provide you with the best possible e-commerce and home cinema experience.

• Account & Order Details: When you register an account or purchase a projector, we collect your name, email, phone number, shipping/billing address, and secure payment information.
• Communications and callback requests: If you contact support or request buying advice, we collect only the details needed to respond, such as your name, phone number, relevant projector or page context, and technical call status. If our specialist does not answer, is busy, or rejects the callback before we call you, we may send one service SMS about that callback request. A callback request does not subscribe you to marketing.
• Verified product reviews: If you submit a review, we use your order number and order email privately to verify the purchase. Your display name, optional city/province, star ratings, review text, and any photos or videos you choose to upload may be published after moderation. Do not include street addresses, phone numbers, order numbers, or other private information in public review content or media.
• Device Data: We may log non-identifiable regional data, product serial numbers, and model information to help with warranty claims and system updates.
• Environmental Projector Data: For smart features like "Auto Focus" and "Auto Keystone Correction," your BOSS projector temporarily captures depth and angle data of your projection surface. Important: This data is processed locally in real-time, is never saved permanently, and is immediately deleted once the focus/keystone sequence is completed. It is never uploaded to our servers.

1.2 Non-Personally Identifiable Information: We also collect aggregated, statistical data (such as general website traffic patterns). This helps us understand what products our customers love without identifying any individual user.

2. How We Use Your Data

Your information is primarily used to fulfill your requests and improve our technology. Specifically, we use it to:

• Process transactions, ship your BOSS projectors, and send tracking updates.
• Provide prompt after-sales support and technical assistance.
• Connect buying-advice callbacks you request and, if our specialist does not answer, is busy, or rejects the callback, send the one-time callback-status service SMS described in this policy.
• Send essential product updates, firmware notifications, or policy changes.
• Analyze website traffic to optimize our digital storefront and prevent fraud.
• Deliver relevant promotional offers (only if you have opted in).

3. How We Share Your Information

We never sell your personal information for money. However, to run a modern e-commerce platform, we must collaborate with trusted partners:

• Service Providers: We share necessary details with payment gateways, shipping couriers, and cloud hosting services purely to fulfill your order.
• Analytics & Advertising: We may share anonymized or pseudonymized browsing data with platforms like Google Analytics or Meta to measure the effectiveness of our marketing. California residents have the right to opt-out of this specific cross-context behavioral sharing.
• Microsoft Clarity: We use Microsoft Clarity to understand how visitors interact with our public website through behavioral analytics, heatmaps, and session recordings. Clarity may collect interaction data such as clicks, scrolling, navigation, page activity, and device/browser information, and may use cookies or similar technologies for these purposes. We use this information to improve site usability, product pages, and the shopping experience. We do not enable Clarity recording on account, login, checkout, or order-confirmation pages. For more information about Microsoft's data practices, see the Microsoft Privacy Statement.
• Google Customer Reviews: On an order confirmation page, we send Google the order ID, order-confirmation email, delivery country, and estimated delivery date so Google can display the optional survey opt-in. If you opt in, Google may contact you after delivery and use cookies or similar technologies to operate the survey under Google's Privacy Policy. Declining does not affect your order.
• Callback telephony and service SMS (Telnyx): When you ask us to connect a buying-advice call, we send the phone numbers and technical call data needed to Telnyx so it can place and bridge the two call legs and, if our specialist is unavailable, send the single callback-status SMS described above. We may also send an internal service SMS to our own callback phone with your name, phone number, and request context so we can follow up. Our website callback flow does not request call recording. We do not use callback numbers for marketing SMS, and we do not sell or share mobile information with third parties for their promotional or marketing purposes. Telnyx processes this information under the Telnyx Privacy Policy.
• Legal Requirements: We will disclose information if required to do so by law, subpoena, or valid legal process.

4. Your Data Rights

You have full control over your personal information. You can:

• Access, correct, or delete the data stored in your BOSS account.
• Opt-out of marketing communications instantly via the "unsubscribe" link in any promotional email.
• Request a copy of the data we hold about you.

To exercise any of these rights, simply email us at support@canadaprojector.com.

5. Third-Party Links & Services

Our website may contain links to external sites or integrate with third-party apps (like financing partners or review platforms). Any data you submit to those third parties is governed by their respective privacy policies, not ours. We encourage you to read their policies before engaging.

6. Children's Privacy

BOSS Projectors and our associated services are intended for adults. We do not knowingly collect personal data from anyone under the age of 16 without verifiable parental consent.

7. Data Security & Retention

We employ rigorous technical and organizational security measures to protect your checkout process and personal data from unauthorized access. We retain purchase and account records only as long as needed for customer support, tax or legal obligations. Support correspondence is kept only as long as reasonably necessary for the request and service records. Website callback request records are normally removed within 90 days after they reach a terminal status, unless a longer period is required for security, legal or dispute purposes. Submitted reviews and associated media may be retained with their moderation record so we can operate the verified-review system, enforce review policies, and preserve the integrity of published reviews.

8. Cookies

We use cookies and similar technologies to keep your shopping cart active, remember your regional preferences, analyze site performance, and understand how visitors use our public website. This includes analytics technologies such as Microsoft Clarity. You can manage or disable non-essential cookies through your browser's privacy settings; some analytics features may be limited when cookies are blocked or consent is not provided where required.

9. California Consumer Privacy Rights (CCPA/CPRA)

If you reside in California, you have the right to know what personal data we have collected, request its deletion, and opt-out of its sharing for targeted advertising purposes. To execute a "Do Not Sell or Share My Personal Information" request, please email us with the subject line "California Privacy Rights Request."

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated support team:

Email: support@canadaprojector.com