Politique de confidentialité

Welcome to BOSS Projecteurs. We deeply respect your privacy and are committed to protecting it. This Politique de confidentialité details how BOSS Projecteurs ("we," "us," or "our") collects, utilizes, and safeguards your personal data across our website, products, and related services.

1. Renseignements que nous recueillons

1.1 Personal Information: This refers to any data that can identify you directly or indirectly. We collect this data strictly to provide you with the best possible e-commerce and home cinema experience.

• Account & Order Details: When you register an account or purchase a projector, we collect your name, email, phone number, shipping/billing address, and secure payment information.
• Communications et demandes de rappel : Si vous communiquez avec le soutien ou demandez des conseils d’achat, nous recueillons seulement les renseignements nécessaires pour répondre, comme votre nom, votre numéro de téléphone, le contexte pertinent du projecteur ou de la page et l’état technique de l’appel. Si notre spécialiste ne répond pas, est occupé ou refuse le rappel avant que nous vous appelions, nous pouvons envoyer un seul SMS de service au sujet de cette demande de rappel. Une demande de rappel ne vous abonne pas à des communications marketing.
• Verified product reviews: If you submit a review, we use your order number and order email privately to verify the purchase. Your display name, optional city/province, star ratings, review text, and any photos or videos you choose to upload may be published after moderation. Do not include street addresses, phone numbers, order numbers, or other private information in public review content or media.
• Device Data: We may log non-identifiable regional data, product serial numbers, and model information to help with warranty claims and system updates.
• Environmental Projector Data: For smart features like "Auto Focus" and "Auto Keystone Correction," your BOSS projector temporarily captures depth and angle data of your projection surface. Important: This data is processed locally in real-time, is never saved permanently, and is immediately deleted once the focus/keystone sequence is completed. It is never uploaded to our servers.

1.2 Non-Personally Identifiable Information: We also collect aggregated, statistical data (such as general website traffic patterns). This helps us understand what products our customers love without identifying any individual user.

2. Utilisation de vos renseignements

Your information is primarily used to fulfill your requests and improve our technology. Specifically, we use it to:

• Process transactions, ship your BOSS projectors, and send tracking updates.
• Provide prompt after-sales support and technical assistance.
• Établir les rappels de conseils d’achat que vous demandez et, si notre spécialiste ne répond pas, est occupé ou refuse le rappel, envoyer le SMS de service unique sur l’état du rappel décrit dans la présente politique.
• Send essential product updates, firmware notifications, or policy changes.
• Analyze website traffic to optimize our digital storefront and prevent fraud.
• Deliver relevant promotional offers (only if you have opted in).

3. Partage de vos renseignements

Nous ne vendons jamais vos renseignements personnels. However, to run a modern e-commerce platform, we must collaborate with trusted partners:

• Service Providers: We share necessary details with payment gateways, shipping couriers, and cloud hosting services purely to fulfill your order.
• Analytics & Advertising: We may share anonymized or pseudonymized browsing data with platforms like Google Analytics or Meta to measure the effectiveness of our marketing. California residents have the right to opt-out of this specific cross-context behavioral sharing.
• Microsoft Clarity: We use Microsoft Clarity to understand how visitors interact with our public website through behavioral analytics, heatmaps, and session recordings. Clarity may collect interaction data such as clicks, scrolling, navigation, page activity, and device/browser information, and may use cookies or similar technologies for these purposes. We use this information to improve site usability, product pages, and the shopping experience. We do not enable Clarity recording on account, login, checkout, or order-confirmation pages. For more information about Microsoft's data practices, see the Microsoft Privacy Statement.
• Google Customer Reviews: On an order confirmation page, we send Google the order ID, order-confirmation email, delivery country, and estimated delivery date so Google can display the optional survey opt-in. If you opt in, Google may contact you after delivery and use cookies or similar technologies to operate the survey under la politique de confidentialité de Google. Le refus n’a aucun effet sur votre commande.
• Callback telephony and service SMS (Telnyx): Lorsque vous nous demandez de connecter un appel de conseils d’achat, nous transmettons à Telnyx les numéros de téléphone et les données techniques d’appel nécessaires afin qu’il puisse établir et relier les deux segments de l’appel et, si notre spécialiste n’est pas disponible, envoyer le seul SMS d’état du rappel décrit ci-dessus. Nous pouvons également envoyer un SMS de service interne à notre propre téléphone de rappel avec votre nom, votre numéro de téléphone et le contexte de la demande afin d’assurer le suivi. Notre fonction de rappel sur le site Web ne demande pas l’enregistrement des appels. Nous n’utilisons pas les numéros de rappel pour des SMS marketing et nous ne vendons ni ne partageons les renseignements mobiles avec des tiers à des fins promotionnelles ou marketing. Telnyx traite ces renseignements conformément à la politique de confidentialité de Telnyx.
• Legal Requirements: We will disclose information if required to do so by law, subpoena, or valid legal process.

4. Vos droits

You have full control over your personal information. You can:

• Access, correct, or delete the data stored in your BOSS account.
• Opt-out of marketing communications instantly via the "unsubscribe" link in any promotional email.
• Request a copy of the data we hold about you.

To exercise any of these rights, simply email us at support@canadaprojector.com.

5. Liens et services de tiers

Our website may contain links to external sites or integrate with third-party apps (like financing partners or review platforms). Any data you submit to those third parties is governed by their respective privacy policies, not ours. We encourage you to read their policies before engaging.

6. Protection des renseignements des enfants

BOSS Projecteurs and our associated services are intended for adults. We do not knowingly collect personal data from anyone under the age of 16 without verifiable parental consent.

7. Sécurité et conservation des données

We employ rigorous technical and organizational security measures to protect your checkout process and personal data from unauthorized access. Nous conservons les dossiers d’achat et de compte seulement aussi longtemps que nécessaire pour le soutien à la clientèle et les obligations fiscales ou juridiques. Les échanges avec le soutien sont conservés seulement pendant la durée raisonnablement nécessaire à la demande et aux dossiers de service. Les dossiers de demandes de rappel du site Web sont normalement supprimés dans les 90 jours suivant l’atteinte d’un état final, sauf si une période plus longue est nécessaire pour des raisons de sécurité, juridiques ou de règlement d’un différend. Submitted reviews and associated media may be retained with their moderation record so we can operate the verified-review system, enforce review policies, and preserve the integrity of published reviews.

8. Témoins

We use cookies and similar technologies to keep your shopping cart active, remember your regional preferences, analyze site performance, and understand how visitors use our public website. This includes analytics technologies such as Microsoft Clarity. You can manage or disable non-essential cookies through your browser's privacy settings; some analytics features may be limited when cookies are blocked or consent is not provided where required.

9. California Consumer Privacy Rights (CCPA/CPRA)

If you reside in California, you have the right to know what personal data we have collected, request its deletion, and opt-out of its sharing for targeted advertising purposes. To execute a "Do Not Sell or Share My Personal Information" request, please email us with the subject line "California Privacy Rights Request."

10. Nous joindre

If you have any questions, concerns, or requests regarding this Politique de confidentialité, please reach out to our dedicated support team:

Courriel: support@canadaprojector.com