After-Sales Service Policy

One-Year Limited Warranty

BOSS Projectors takes pride in engineering premium home cinema technology. We guarantee that all our projectors are free from defects in materials and craftsmanship under standard residential or commercial usage for a period of one (1) year, starting from the original date of delivery.

30-Day Hassle-Free Returns & Replacements

We want you to be completely satisfied with your viewing experience. If you change your mind, you may return any undamaged BOSS projector within 30 days of delivery for a full refund.

Furthermore, if your unit arrives with a manufacturing defect within this 30-day window, BOSS Projectors will issue a brand-new replacement at no extra cost to you. For any returns covered under our policy, we handle the return shipping fees. Before sending anything back, please reach out to our team at bossprojectorcanada@gmail.com to receive your personalized return authorization and shipping instructions.

Refund Processing

Upon receiving your returned package, our warehouse team will carefully inspect the contents. We will immediately send you an email confirming its arrival and informing you whether the refund has been approved. Once approved, the refund will be processed automatically, and a credit will appear on your original payment method (e.g., credit card) within 14 business days.

Conditions for Returns & Exchanges

To guarantee a smooth and timely return or exchange process, please ensure the following criteria are met:

• Items must be shipped exclusively to the return address provided by our support team.
• The product must be securely packed in its original BOSS Projectors packaging.
• Every original accessory, cable, and user manual must be included in the box.

When contacting us, please have the following details ready:

• Your device's 15 to 18-digit serial number (typically found on the underside of the projector).
• Your original receipt or digital invoice, clearly showing the purchase date and order number.
• A clear, detailed explanation of the issue you are experiencing.

Note: BOSS Projectors holds the right to deny returns if these specific conditions are ignored. If you purchased your projector from an authorized third-party retailer rather than our official website, please coordinate your return or exchange directly through that specific platform.

Warranty Exclusions

Our limited warranty is comprehensive, but it does not cover damages or defects resulting from the following scenarios:

• Improper usage, severe neglect, commercial overexertion, accidents, or external environmental forces.
• Any unauthorized hardware repairs, aftermarket modifications, or custom alterations to the unit.
• Superficial and cosmetic damage that does not affect functionality, including scratches, dents, or cracks on the outer casing, lenses, or buttons.
• Natural degradation over time, such as rust, fading, or cosmetic staining.
• Damage inflicted by using incompatible or unauthorized third-party accessories and power supplies.
• Malfunctions stemming from third-party software, applications, or unauthorized firmware installations.
• Projectors missing their original identification labels or having altered serial numbers.
• Destruction caused by severe weather, acts of nature, fire, floods, lightning, or other forms of force majeure.
• Lost, stolen, or misplaced devices.
• Any situation where fulfilling a warranty claim would violate standard, ethical business practices.